Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept payments via PayPal, including all major credit and debit cards (Visa, MasterCard, American Express, Discover) through PayPal's secure payment system.

2. Is my payment information secure?

Yes, your payment information is completely secure. We use PayPal's secure processing system, which utilizes SSL encryption to protect your data during the transaction.

3. How long will it take to process my order?

Orders are processed within 1 business day after payment is confirmed. Delivery typically takes 1 to 2 business days, depending on your location. We process orders Monday to Friday, excluding holidays.

4. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your package through the carrier’s website.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders! You will not be charged for standard shipping on any items purchased from our store.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at ravexonlive@gmail.com. Once the order has been processed and shipped, we may not be able to make changes.

7. Do you accept returns?

Yes, we offer a 30-day return policy. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in the original packaging. Please refer to our Returns and Refunds Policy for full details.

8. What do I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact us immediately at ravexonlive@gmail.com. We will help resolve the issue and arrange a return or exchange if necessary.

9. Are there any non-returnable items?

Yes, opened health and beauty products are non-returnable for hygiene reasons. For further information, please refer to our Returns and Refunds Policy.

10. Can I purchase items as a gift?

Yes, you can purchase items as gifts. Simply provide the recipient's details during checkout, and we will handle the shipping. You can also contact us to add a personalized message if desired.

11. Do you ship internationally?

Currently, we only ship to addresses within France. We are exploring expanding our shipping options in the future.

12. How can I contact you?

If you have any further questions or concerns, please feel free to reach out to us at ravexonlive@gmail.com. We are happy to assist you!